The website shop.TheRenovationCoach.ca (the “Website”) and its content are owned and operated by The Renovation Coach. (“Company,” “we,” “us,” or “our”).
The term “you” refers to any user, viewer, customer, or visitor of this Website.
By accessing or using this Website, its content, or any products, services, or resources offered through it, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. Any personal information you provide to us is subject to the terms of this Privacy Policy.
The purpose of this Privacy Policy is to inform you how we collect, use, store, process, and disclose personal information in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
We collect personal information that you voluntarily provide to us, as well as information that is automatically collected through your use of our Website.
Personal information may include, but is not limited to:
Name
Email address
Telephone number
Billing address
Payment information (processed via third-party payment processors)
Mailing address or PO Box
Any information you submit through contact forms, surveys, comments, or messages
You may provide this information when you:
Opt in to receive a free resource, checklist, or download
Subscribe to our email list or newsletter
Purchase a digital product, course, or program
Contact us through the Website or via email or social media
Participate in promotions, surveys, or community discussions
Providing personal information is voluntary. If you choose not to provide certain information, you may not be able to access some features, resources, or offerings.
We collect and use personal information only for purposes that a reasonable person would consider appropriate in the circumstances, including to:
Deliver free resources, digital products, and services you request
Process purchases and payments
Communicate with you regarding your account, orders, or inquiries
Send marketing emails, newsletters, or updates (with consent)
Improve our Website, content, and offerings
Create aggregated analytics and insights
Run advertising, including retargeting and lookalike audiences
Comply with legal and regulatory requirements
We do not sell your personal information.
By providing your personal information, you consent to its collection, use, and disclosure as outlined in this Privacy Policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us at connect@therenovationcoach.com or by unsubscribing from our communications.
If you opt in to our email list, we may send you educational content, updates, promotions, and offers related to The Renovation Coach.
All marketing emails clearly identify the sender and include an unsubscribe link. You may unsubscribe at any time.
We comply with Canada’s Anti-Spam Legislation (CASL).
If you voluntarily provide your phone number and opt in, you may receive transactional or promotional text messages from The Renovation Coach.
Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP.
Consent to receive text messages is not a condition of purchase.
Payments are processed through secure third-party payment processors (such as Stripe, PayPal, SamCart, or Shopify).
We do not store or have access to your full credit card or payment information.
We may use cookies, pixels, and similar technologies to:
Improve Website functionality
Understand user behavior
Track conversions and analytics
Support advertising and remarketing efforts
This may include tools such as Google Analytics and Meta (Facebook/Instagram) Pixel.
You can control cookie settings through your browser. Disabling cookies may limit functionality.
We may share your information with trusted third-party service providers who assist us with:
Email marketing and CRM systems
Website hosting and analytics
Payment processing
Advertising platforms
These third parties are only permitted to use your information as necessary to provide services to us and are required to protect it appropriately.
Your personal information may be stored and processed in Canada, the United States, or other jurisdictions where our service providers operate.
When information is transferred outside Canada, we take reasonable steps to ensure it is protected in accordance with this Privacy Policy, though foreign jurisdictions may have different privacy laws.
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or contractual obligations.
You may request deletion of your personal information at any time, subject to applicable legal requirements.
We use commercially reasonable safeguards, including SSL encryption and secure platforms, to protect your personal information.
No method of transmission over the internet is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
If a data breach occurs, we will notify affected individuals and authorities as required by law.
You have the right to:
Access your personal information
Request corrections to inaccurate information
Withdraw consent
Request deletion of your data (subject to legal obligations)
Ask how your information is being used
To exercise these rights, contact us at connect@therenovationcoach.com
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
We encourage you to review the privacy policies of any third-party websites you visit.
This Website and its content are intended for individuals 18 years of age or older.
We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately.
We may update this Privacy Policy from time to time.
Changes will be effective immediately upon posting to the Website. Material changes will be communicated via email or a prominent notice on the Website.
Continued use of the Website constitutes acceptance of the updated Privacy Policy.
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
The Renovation Coach
connect@therenovationcoach.com